Shipping

Plain numbers, no surprises at checkout. Here's what shipping costs, how fast things move, and where your order actually comes from.

Where we ship

United States only. We don't currently ship internationally. If you're outside the US and want something, get in touch — we can't promise, but we'll tell you honestly whether it's possible.

Free shipping

Drops of Balance ships free, every size, every order. No minimum. It's our own product, we bottle it ourselves, and we'd rather you spend the money on your grow.

Everything else is charged by weight. We don't build shipping into product prices to make it look free — you see the real cost and pay the real cost.

Shipping rates

Rates are calculated on the total weight of your order and shown before you pay:

Order weight	Shipping
Up to 1 lb	$9.95
1 – 5 lb	$14.95
5 – 10 lb	$19.95
10 – 20 lb	$24.95
20 – 30 lb	$34.95
30 – 50 lb	$49.95
50 – 75 lb	$64.95
75 – 100 lb	$89.95
100 – 150 lb	$119.95
Over 150 lb	$149.95

Grow equipment is heavy — tents, lighting systems, and media add up fast. The weight table means a small nutrient order isn't subsidizing someone else's 4x4 tent.

A few items ship on their own flat rate rather than by weight. Whatever applies to your cart is what you'll see at checkout, before payment.

How fast we ship

Orders placed before 12:00 PM local warehouse time usually ship the same day. After that, the next business day. Weekends and holidays don't ship.

We won't quote you a guaranteed delivery date, because we don't control the carriers and we're not going to promise something we can't keep. What we can tell you is where it's coming from, which is most of what determines transit time.

Where your order ships from

Our own products — Drops of Balance, BAM, Organishield — ship from us directly.

Equipment and supplies ship from our distribution partner's warehouses in Tracy, California and Romulus, Michigan. Which one depends on stock and your address. West Coast orders generally arrive faster from Tracy, Midwest and East Coast from Romulus.

A single order containing both our products and equipment may arrive in more than one shipment, on different days, at no extra cost to you. That's normal — don't panic if the first box looks incomplete.

Large and freight items

Bigger equipment may ship by freight rather than parcel. Freight deliveries are curbside, usually on a pallet, and the carrier will normally call to arrange a delivery window. Someone needs to be there to receive and sign for it.

Keep all pallet and packaging material until you're certain everything works. Freight claims are routinely denied without the original packaging, and returns on freight items require it.

Backorders

We aim to ship complete, but stock moves and availability isn't guaranteed. If something on your order isn't available, we'll tell you before the rest ships rather than leaving you to work it out from a short box. Backordered items are shipped when they arrive.

When your order arrives — please do this

Inspect the cartons before the driver leaves. Check for crushing, punctures, or water damage, and count boxes against the packing slip. Note any problem on the delivery receipt before signing.

Report damage or a shortage to us within 24 hours with photos of the carton, the packing material, and the product. This window is short because our distributor allows only 48 hours from delivery to file a claim — past that it can't be recovered. Full detail on our Returns & Refunds page.

Tracking

You'll get a tracking number by email as soon as your order ships. Multi-shipment orders get a number for each parcel.

Wrong address?

Double-check your shipping address before ordering. Once a package is in the carrier's hands, redirecting it is often impossible, and packages returned as undeliverable may incur reshipment charges.

Questions

Ask us before you order if you're unsure about size, weight, or timing. Email admin@perfectgardens.com or use our contact page.