Credit Card Billing and Shipping
Billing and shipping addresses must be the same unless it is paid through PayPal. This is due to high volumes of fraud.
MOST domestic (U.S.) orders are shipped within 3-5 business days of receipt. Most customers who will receive their packages anywhere from 5-10 business days from the time of placing their order. The variable in time is due to whether the package is being shipped during a weekend or holiday, which adds several days to the process. It also depends based on if the product(s) are shipped from a close or far distance. When available we will always use warehouses that are closest to the shipping address to save on time and cost. Some products are shipped directly from the manufacturer. If your order doesn't arrive complete, please wait a day or two before calling, as part of it may have been shipped from a separate location.
Although most orders are processed and shipped the same day or the next day, it may take longer if we are temporarily out of stock on certain items. If an item in your order is out of stock, we will attempt to contact you. We will tell you when the item will be available and give you the choice of: waiting until the item becomes available to ship, removing the item from your order, have your order shipped in two separate shipments OR allow you to choose a different yet similar product. It is always our goal to get your order in your hands at the soonest possible time.
If order is below $50, we will still most likely be able to ship it, but in some cases we will not be able to.
Safe and Discrete shipping
All orders are shipped in plain, discrete packaging. Our customers’ personal privacy is one of our top priorities. We have researched some of the best discrete shipping methods to ensure we are up-to-date with shipping accordingly. All corners of the boxes are taped for safety. We also make sure to tape up any bottle caps for liquid products in order to aid in preventing any chance of spills
Signature Required on Most Orders
Most of our shipments are valuable investments into your garden. If you will not be at the shipping address to accept delivery of your product, consider shipping the item to an address where someone you trust will be available to sign for your package. Once your order has been prepared for shipment or has been shipped, we are unable to change the shipping address. Title and risk of loss to all products will pass to you on delivery. Please note that, if you are willing to assume the risks of delivering your order without a signature, you may authorize us to arrange for a delivery that does not require anyone to be at the delivery address. Contact Us for details and the applicable terms and conditions.
SHIPPING PRICING POLICY
We offer a flat rate $12 shipping price on most of our products. If the product is over-sized, we do not offer the $12 shipping price because it would cause us to lose money. For example, a grow tent is a large box as well as very heavy (20lbs+); we cannot ship this item for $12 because we would quickly go out of business with that method.
However about 70% of the products on our website will qualify for the $12 shipping price. Please be understanding for products that do not qualify, many times it's out of our control, and a matter of size + weight. However we do our best to ensure our shipping prices are competitive.
Orders that are over $100 are eligible for FREE shipping. Over-sized policies still apply, as we will lose money on some items if they are shipped for free (Orders that must ship on a pallet, for example). However anytime a customer places a large order with us we do our best to accommodate their gesture by offering FREE shipping.